Contact Us
Contact Us
We're Here to Assist You
At Jiaxing Dengs Textile Co., Ltd., we specialize in premium home textiles — blankets, cushions, curtains, and bed linen sets — crafted with care and delivered with warmth. Every interaction with our customers is deeply valued, and your questions, feedback, or concerns are essential to our continuous improvement.
Our dedicated customer support team undergoes ongoing, intensive training to expertly handle a comprehensive range of inquiries. We adhere to a strict service protocol, responding to all non-urgent messages within 1–2 business days.
Send Us a Message
Use the form below to send your inquiry directly to our support team. Fields marked with * are required.
Contact Details
Tongxiang, Jiaxing, Zhejiang, China
Response Time Commitments
- General Inquiries & Pre-Sales: 1–2 business days
- Order & Post-Purchase Support: 1–2 business days
- Return & Refund Requests: Priority, 1–2 business days
- Escalated / Urgent Matters: Acknowledged within 24 hours
Business days: Monday – Friday, excluding Chinese public holidays.
Expedite Your Request
- Order reference number (if applicable)
- Clear, detailed description of your issue
- Supporting documents or photos
- Accurate contact details for follow-up
Self‑Service Resources
Many common questions are answered in our policy pages: