Return and Refund Policy

At Jiaxing Dengs Textile Co., Ltd. (referred to as "we", "us", or "our"), we are committed to offering premium home textiles — including blankets, cushions, curtains, and bedding sets — that bring comfort and elegance to your living spaces. Your satisfaction is at the heart of everything we do.

This return and refund policy explains how you can return items, request a refund, or exchange a product. We have designed this policy to be clear, fair, and easy to follow, so you can shop with confidence. Whether you need to make a return due to a change of mind, a sizing issue, or a product concern, we are here to help.

Return Eligibility & Requirements

To ensure a smooth return experience, please review the following eligibility criteria. Items that do not meet these requirements may not be accepted for return or may be subject to a restocking fee.

Item Condition

Returned items must be in new, unused, and unwashed condition, with all original tags, labels, and packaging intact. Products that have been used, worn, washed, or altered in any way cannot be returned. We carefully inspect all returns to ensure they meet our quality standards.

Packaging & Documentation

Please include all original packaging, protective materials, instruction sheets, and any accessories that came with your order. Items returned without their original packaging may be refused or subject to a reduced refund. Keeping the original packaging until you are certain you want to keep the item is highly recommended.

Time Frame

Return requests must be initiated within 30 days of the delivery date. The 30-day period starts on the day your order is marked as delivered by the carrier. We recommend inspecting your items promptly upon arrival to ensure you have enough time to initiate a return if needed.

Resellable Condition

To be eligible for a full refund, items must be in a condition that allows them to be resold. This means they must be free from stains, odours, pet hair, smoke residue, and any damage. Products that show signs of use or do not meet our resellability standards may be returned to you or refunded at a reduced amount.

Non-Returnable Items

For hygiene, safety, and operational reasons, certain items cannot be returned. Please review this list carefully before making a purchase.

Customised or Personalised Products

Items that have been custom-made, embroidered, or personalised to your specifications are not eligible for return unless they arrive defective or damaged. Please double-check all customisation details before placing your order.

Used, Washed, or Installed Goods

Blankets, cushions, curtains, and bedding sets that have been used, washed, or installed cannot be returned. For health and hygiene reasons, we cannot accept returns of items that have been in contact with the body or placed in a home environment.

Clearance & Final Sale

Items purchased during clearance, promotional events, or marked as "final sale" are not returnable unless they are defective. Please check the product page and your order confirmation for any final-sale designations.

How to Initiate a Return

We have made the return process as simple as possible. Follow the steps below to return an item.

Step 1 – Contact Our Support Team

Email us at support@dengstex.com with your order number, the product name(s) you wish to return, and the reason for the return. If the item is damaged or defective, please attach clear photos so we can assist you promptly.

Step 2 – Receive Return Authorisation

Once we review your request, we will issue a Return Authorisation (RA) number along with detailed shipping instructions. Please write the RA number clearly on the outside of your return package, or include it on a document inside the parcel. Returns sent without an RA number may be delayed or rejected.

Step 3 – Pack & Ship

Carefully repack the item in its original packaging, including all tags, labels, and accessories. Use a sturdy shipping box to protect the item during transit. We recommend using a traceable shipping method with insurance, as we are not responsible for lost or damaged return shipments.

Step 4 – Inspection & Refund

Upon receiving your return, we will inspect the item to confirm it meets our eligibility criteria. Once approved, we will process your refund to the original payment method within 5–7 business days. You will receive a confirmation email once the refund is complete.

Refunds & Exchanges

We offer both refunds and exchanges for eligible returns. If you prefer a different colour, size, or style, we will do our best to accommodate your request, subject to stock availability.

• Refunds – Issued to your original payment method within 5–7 business days after inspection.
• Exchanges – Processed as a new order; you will receive a confirmation with updated tracking once dispatched.
• Partial refunds – May be granted for items that are returned in used condition or missing packaging.

Contact Our Returns Team

If you have any questions about our return policy, need help with a return request, or wish to check the status of a refund, please reach out to us. We are here to ensure your experience is positive and hassle‑free.

Return Address

Please send all returns to the following address. We recommend using a trackable shipping service with insurance to ensure safe delivery.

Jiaxing Dengs Textile Co., Ltd.
No. 1880 Renmin Road, Building 10, 3rd Floor, Room 301, Wutong Street, Tongxiang, Jiaxing, Zhejiang, China